Bus - How To Catch
This is the recommended method of getting to Niseko from the airport. The bus leaves directly from the airport and drops you in the middle of Niseko Grand Hirafu village (Hirafu Welcome Centre) where you can call us to come and pick you up.
Buses must be pre-booked more than 9 days before your stay to ensure a spot on the bus and lodge transfer on arrival.
Please view our Bus – How to Book page for more details.
HOW TO CATCH THE BUS
Catching the bus to the lodge from New Chitose airport is easy. Just follow the below guides and you’ll be sitting by the fire in the lodge in no time
CATCHING THE BUS AT NEW CHITOSE AIRPORT
1 – COLLECT LUGGAGE AND GO TO ‘BUS TOUR DESKS’ 15 MINUTES BEFORE BUS DEPARTURE
2 – GIVE NAME TO COUNTER STAFF AND DOUBLE CHECK DESTINATION IS HIRAFU WELCOME CENTRE
3 – FOLLOW STAFF DIRECTIONS AND CATCH BUS TO HIRAFU WELCOME CENTRE
ARRIVING AT NISEKO (HIRAFU WELCOME CENTRE)
1 – ARRIVE AT WELCOME CENTER
2 – CONTACT US FOR VAN PICKUP
- OPTION 1 – Use the link from your Check-In email (sent the day before)
- OPTION 2– Call us directly
- There is a payphone outside (¥100 coin needed)
- Pickup Numbers
- Ramat Lodge: +81 136 215 088 (Local Call – 0136 215 088)
- Snowgum Lodge: +81 136 212 555 (Local Call – 0136 212 555)
- Please note, it may take 5-15 minutes for the van to arrive, depending on traffic
3 – KEEP AN EYE OUT FOR THE RAMAT NISEKO VAN AND STAFF
Frequently Asked Questions
MY FLIGHT HAS BEEN CANCELLED / MISSED / SIGNIFICANTLY DELAYED, WHAT DO I DO?
If your flight details are recorded correctly with Resort Liner, they will be aware of any delays to your flight. Resort Liner attempts to hold the bus for slight flight delays. Please head directly to the bus counter as soon as you land.
If you know you will miss the bus because your flight is cancelled/missed/significantly delayed, you need to contact Resort Liner via phone on +81 11 200 0506 (local call 011 200 0506) to reschedule your bus.