Bus - How To Catch

This is the recommended way to travel between the airport and Niseko.

The Resort Liner charter bus departs directly from New Chitose Airport and arrives in the centre of the Niseko Grand Hirafu village (Hirafu Welcome Centre). Ramat guests can then contact us to be collected from the Welcome Centre by our private shuttle.

Buses must be pre-booked more than 9 days before your stay to ensure a spot on the bus and lodge transfer on arrival.

Please visit our Transfer Planner page for more details on booking your bus transfer.

HOW TO CATCH THE BUS

Catching the bus to the lodge from New Chitose airport is easy. Just follow the below guides and you’ll be sitting by the fire in the lodge in no time

CATCHING THE BUS AT NEW CHITOSE AIRPORT

1 – COLLECT LUGGAGE AND GO TO ‘BUS TOUR DESKS’ 15 MINUTES BEFORE BUS DEPARTURE

2 – GIVE NAME TO COUNTER STAFF AND DOUBLE CHECK DESTINATION IS HIRAFU WELCOME CENTRE

3 – FOLLOW STAFF DIRECTIONS AND CATCH BUS TO HIRAFU WELCOME CENTRE

Hirafu Welcome Centre Arrival Guide (Ramat Guests Only)

Note for Non-Ramat Guests: Please arrange with your hotel how to travel to and from the Hirafu Welcome Centre for both arrival and departure.

1 – ARRIVE AT WELCOME CENTER

2 – CONTACT US FOR VAN PICKUP

OPTION 1 – Use the link from your Check-In email (sent the day before)
OPTION 2– Call us directly
- There is a payphone outside (¥100 coin needed)
- Pickup Numbers
  - Ramat Lodge: +81 136 215 088 (Local Call – 0136 215 088)
  - Snowgum Lodge: +81 136 212 555 (Local Call – 0136 212 555)
Please note, it may take 5-15 minutes for the van to arrive, depending on traffic

3 – KEEP AN EYE OUT FOR THE RAMAT NISEKO VAN AND STAFF

Frequently Asked Questions

MY FLIGHT HAS BEEN CANCELLED / MISSED / SIGNIFICANTLY DELAYED, WHAT DO I DO?

If your flight details are recorded correctly with Resort Liner, they will be aware of any delays to your flight. Resort Liner attempts to hold the bus for slight flight delays. Please head directly to the bus counter as soon as you land.

If you know you will miss the bus because your flight is cancelled/missed/significantly delayed, you need to contact Resort Liner via phone on +81 11 200 0506 (local call 011 200 0506) to reschedule your bus.