See below the details regarding our cancellation policies for the 2025-26 Niseko ski season.
EARLY BIRD RATES
BOOK WITH CONFIDENCE – See the details below
For any Early Bird booking staying between 1 December 2025 and 10 April 2026:
- Stay Later Credit – Cancellation Policy
- If you need to change your booking, your payment can be used as a credit toward a future stay, with check-out before 10 April 2030
- For clarity, no cash refunds will be provided
- More details on our Early Bird Cancellation Policy can be found below
- Payment Terms
- 100% payment due at time of booking
EARLY BIRD CANCELLATION POLICY SPECIFICS
- Up to 30 days before your stay you can amend the dates, number of guests and room type of your booking, subject to availability, with no alteration fee (NB: rate differences apply, see below). The new booking must have a check-out date prior to 10 April 2030.
- Up to 30 days before your stay, you can cancel your booking and be issued a Full Credit to be used on a new booking with a check-out date prior to 10 April 2030.
- Rates and discounts are related to room rates at time of making new booking (rates NOT carried over from the original booking).
- If the value of the new booking is greater than the Full Credit value; the difference in value is due 30 days prior to the new check-in date.
- If the value of the new booking is lower than the Full Credit value; a Credit Voucher for the difference will be provided which can be used towards in-house services or another accommodation booking.
- Date changes are subject to availability and bookings for future seasons will not be confirmed until Rates are released.
- Any date change or cancellation requests within 30 days of your stay will result in full payment being forfeited.