2024-25 Booking & Cancellation Policies

See below the details regarding our cancellation policies for the 2024-25 Niseko ski season.


BOOK WITH CERTAINTY – See details below

For any Early Bird booking staying between 1 December 2024 and 10 April 2025:

  • Early Bird Price Promise
    • Your booking will be automatically adjusted to the lower rate if we reduce room rates* for your booked dates.
    • Our Early Bird Price Promise ensures you secure your preferred room and dates while enjoying the best possible price.
    • * Excludes last-minute specials released within 30 days of your stay.
  • Cancellation Policy
    • If you change your booking you can use your payment as a credit towards a new booking, with check out prior to 10 April 2029.
    • For clarity, no cash refunds will be provided.
    • Further information on our Early Bird Cancellation Policy can be found below.
  • Payment Terms
    • 100% payment due at time of booking.


  • Up to 24 hours before your stay you can amend the dates, number of guests and room type of your booking, subject to availability, with no alteration fee (NB: rate differences apply, see below). The new booking must have a check-out date prior to 10 April 2029.
  • Up to 24 hours before your stay, you can cancel your booking and be issued a Full Credit to be used on a new booking with a check-out date prior to 10 April 2029.
  • Rates and discounts are related to room rates at time of making new booking (rates NOT carried over from the original booking).
  • If the value of the new booking is greater than the Full Credit value; the difference in value is due 30 days prior to the new check-in date.
  • If the value of the new booking is lower than the Full Credit value; a Credit Voucher for the difference will be provided which can be used towards in-house services or another accommodation booking.
  • Date changes are subject to availability and bookings for future seasons will not be confirmed until Rates are released.
  • Early Bird Price Promise applies to initial bookings only. The Early Bird Price Promise does not apply to amended bookings or bookings using a Full Credit.
  • Any date change or cancellation requests within 24 hours of your stay will result in full payment being forfeited.