Latest update

Still current at: 6 May 2020
Updated: 6 May 2020

Please note the below information could change at anytime, accordingly Ramat Niseko accepts no responsibility for any adverse consequences of this information.

With the Coronavirus (COVID-19) continuing to make an impact around the world, we are taking a number of steps to prevent the spread of the virus so we can continue to provide accommodation to our valued guests.

At Ramat Niseko the health of our staff, guests and their family members are our top priority. Our strategy to manage COVID-19 aligns with the advice and information given by the Japanese Government, Australian Department of Health and the World Health Organisation.

We are constantly monitoring the situation so we can amend our procedures as new information surfaces.

Table Of Contents

Niseko Effects

Flights To and From Chitose Airport

There has been a significant number of flights cancelled during the pandemic. Please check with your airline regarding your flight’s status.

There are also changes to who is allowed into the country, in particular stopping people who have recently visited certain countries. Please check the below links for up to date restrictions.

Chitose Airport

Japan Travel –

Transport To and From Chitose Airport

Currently there is no change to normal operations of trains or buses between Chitose Airport and Hirafu (Niseko).

Train Operations

Access to the Mountain, Ski Lifts and Ski Runs

All ski lifts have now been closed for the 2019-20 snow season.

Ski Lift Operation

Restaurants and Bars in Hirafu (Niseko)

As the snow season has now concluded there are only limited restaurants and bars still open.

Hokkaido State Emergency

Hokkaido has issued a new state of emergency declaration on Sunday 12 April 2020 until 6 May 2020. These dates are in line with the Japan State of Emergency. The main direction around the state of emergency is asking residents to refrain from nonessential outings and some businesses to shut.

Hokkaido had declared its own state of emergency on 28 February 2020 ahead of the Japanese government and lifted it on 19 March 2020.

Local Council –

Japan State of Emergency

The Japanese government has extended the state of emergency for all prefectures to 31 May 2020, the intital period was 7 April 2020 to 6 May 2020. The main direction is asking residents to refrain from nonessential outings and some businesses to shut.

Japan Travel –

Processes For Guests


To date we have received no notification of any previous guest of Ramat or Snowgum lodges being diagnosed with COVID-19.

If you are diagnosed with coronavirus after leaving the lodge please inform us ASAP via an email to We will then take appropriate steps to inform all relevant parties.


As a guest, if you meet any of the below criteria you must not visit the lodge. We will provide a full credit to use on accommodation at our lodges within 3 years.

  • Those who are displaying symptoms of COVID-19 such as fever, cough, headaches
  • Those who have tested positive for COVID-19 must not visit until they have been provided with written medical clearance
  • People who, in the 14 days prior to check-in have travelled to a country or region at High or Moderate risk for COVID-19 –  These are the same as the ‘Areas Subjected To Entry Ban‘ listed by the Japanese Government listed at
  • Those who have been in close contact with someone who has tested positive for COVID-19, or who has been directed to self-quarantine for 14 days

SELF ISOLATING at our lodges is NOT ADVISED. We do not run in-room dining, have no in-room kitchen facilities, nor do all rooms have private toilets or bathroom facilities and therefore your self-isolation responsibilities cannot be met.


If you have ANY of these symptoms:

  • Fever
  • Cough
  • Sore throat
  • Shortness of breath


  • Had close contact with someone diagnosed with or suspected of having coronavirus in the 14 days before getting sick

Please do the following:

  • Inform staff at the lodge
  • Apply a face mask supplied by our staff
  • Isolate yourself from other people
    • If you are in a bunk room our staff will see if a private room is available for you.
  • Call the Japan national hotline on 050-3816-2787
    • Follow advice of the hotline. If you are advised to seek medical attention, please follow their directions.


We all have a responsibility to reduce the spread of coronavirus. There are 6 ways we can all help stop the spread of viruses:

  • Clean your hands regularly with soap and water (for around 20 seconds), or an alcohol-based hand rub if soap and water are not available
  • Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing – dispose of tissues immediately and wash hands
  • Avoid touching your face, nose and mouth
  • Stay home if you are unwell
  • Social Distancing – stay 1.5m away from people and avoid gatherings of large groups of people


Given the current information, Ramat Niseko has implemented the following protection measures and will continually update these as the situation progresses:

  • Staff
    • Temperatures taken daily and staff that record a reading above 37.3 °C, or who display cold symptoms will be asked to self-isolate and follow directions of medical professionals.
  • Staff awareness training on COVID-19
  • Information regarding strategies to prevent transmission of the virus been placed in all common area (i.e. hand washing, good hygiene practices)
  • Clear directions will be provided to any guests who display cold symptoms of what to do, and who to contact next. This includes being provided a medical mask
  • Expand on our already stringent health and safety measures to maintain a safe and hygienic environment for all guests. This includes:
    • Additional cleaning with hospital grade disinfectant
    • Disinfecting daily high traffic surfaces such as main door handles, light switches, reception, bar and communal areas.
  • Provide extra hand sanitisation stations and information on best hand washing practice.
  • Suggest social distancing to guests and maintain a distance of approximately 1.5m apart at all times
  • Tea and coffee making facilities – it will be compulsory that guests wash their hands immediately prior to using the tea and coffee facilities
  • Breakfast
    • Winter Breakfast
      • Removal of buffet style breakfast items
      • Individual portions of cereal placed in covered containers for guests
      • Hot food (porridge, bread, sausages, eggs, etc) served individually by staff to guests
    • Summer Breakfast
      • No buffet styled breakfast
      • All food served individually by staff to guests
  • Van Pickups
    • Hand sanitiser provided for guests to wash hands prior to getting into van