2022-23 Booking & Cancellation Policies

BOOK WITH CERTAINTY in these uncertain times …. see details below.

For any Early Bird booking staying between 1 December 2022 and 10 April 2023:

• Best Price Guarantee
  • If we offer a lower room rate in the future for your booked dates, your booking will be reduced to the lower rate automatically.
  • Our Best Price Guarantee means you are assured the best possible price.
• Cancellation Policy
  • If you change your booking you can use your payment as a credit towards a new booking, with check out prior to 10 April 2027.
  • Further information on our Early Bird Cancellation Policy can be found below.
• Payment Terms
  • 100% payment due at time of booking.

Early Bird Cancellation Policy Specifics

• Up to 24 hours before your stay you can amend the dates, number of guests and room type of your booking, subject to availability, with no alteration fee (NB: rate differences apply, see below). The new booking must have a check-out date prior to 10 April 2027.
• Up to 24 hours before your stay, you can cancel your booking and be issued a Full Credit to be used on a new booking with a check-out date prior to 10 April 2027.
• Rates and discounts are related to room rates at time of making new booking (NOT carried over from the original booking).
• If the value of the new booking is greater than the Full Credit value; the difference in value is due 30 days prior to the new check-in date.
• If the value of the new booking is lower than the Full Credit value; a Credit Voucher for the difference will be provided which can be used towards in-house services. This Credit Voucher is non-refundable, not transferable to another booking and will expire on check-out.
• Date changes are subject to availability and bookings for future seasons will not be confirmed until Rates are released.
• Best Price Guarantee applies to initial bookings only. The Best Price Guarantee does not apply to amended bookings or bookings using a Full Credit.
• Any date change or cancellation requests within 24 hours of your stay will result in full payment being forfeited.

For any No Deposit Booking staying between 1 December 2022 and 10 April 2023:

• Cancellation Policy
  • You can cancel free of charge up to 30 days before arrival.
  • Further information on our No Deposit Cancellation policy can be found below.
• Payment Terms
  • No deposit required.
  • 100% payment due 30 days prior to check-in.

No Deposit Cancellation Terms

• 30 days or more before your stay you can cancel your booking with 0% of the booking being chargeable.
• If you cancel less than 30 days before your stay 100% of the booking price is chargeable.
• The balance of your stay is required no later than 30 days before your stay. If the Payment is not received more than 30 days before the stay, the Holiday Package will no longer be held.

For any Non-Refundable Booking staying between 1 December 2022 and 10 April 2023:

• Cancellation Policy
  • If you cancel or change your booking at any time after booking there will be no refund.
• Payment Terms
  • 100% payment due at time of booking.