Here at Ramat Niseko we pride ourselves on providing 100% customer service, homely style accommodation and going above and beyond for the needs of our guests. But don’t just take our word for it, here is what our previous guests have said about our efforts.
“We will be back”
Being regular visitors to Niseko we decided to stay outside of the heart of Niseko so we could enjoy some peace and quiet at night time when we desired. Hunting through reviews on TripAdvisor and asking friends for recommendations, SnowGum Lodge was one of the most common to pop up. We had no problem booking in for a 4 week stay from Xmas eve until late January.
From beginning to end of our stay, Barry, Gayle, Sarah, and owners Sue and Gary made us feel like part of a family. Naturally we are all bonded by the hunt for powder, but we shared many laughs and great times in the lodge. For me personally, I was unable to ski this trip due to knee damage, so I spent a lot of time in the lodge. Sme would go mad, and sometimes I almost did, but we were made to feel so relaxed that it really became like hanging out at home…… Just with more people to talk with and moan to about how I wish was out skiing. Lol.
In any time of need, the staff were always there to help and make sure we got to town for shopping, or knew which bus to catch etc. it was little things like that that make a difference during a long term stay. We can’t wait to return again (and hopefully skiing next time….stupid knee).
Thank you all for a great stay. Bring on the Pow Pow
Our party (10 of us) stayed in the apartment attached to Snowgum Lodge proper in January this year. The accommodation was excellent value, clean and provided everything that you might reasonably expect – but wait there’s more! The welcome and assistance provided by Gayle and Barry in particular, (although not limited to them) made a huge difference – as they went out of their way to help us maximise our snow time, feel welcome, feed us well and help out when we had a minor hiccup with mislaid teenager!
The first tracks bus gets you to the snow early, included breakfast very Aussie friendly and tasty and the facilities provided by their sister lodge, the Ramat, rounded out our experience. We’ll be back.
“Good vibe, super-friendly staff, clean and cosy.”
Stayed at Snowgum and also at sister lodge Ramat twice. I think the staff make up for anything average about these lodges. They took us all over Hokkaido looking for powder, guided us around Niseko mountain on several occasions, only too willing to help out. Everything else is good for the price. The location requires a short free shuttle to the ski-lifts, but the staff will usually run you there or elsewhere at any time of day. Special thanks to thanks Gayle, Barry, Sarah and Katie! Looking forward to adventures there next year…
I stayed in Snowgum Lodge for about 19 days. Barry, Gayle, Sarah and Kate (from Ramat, their adjacent lodge) were very helpful both with the accommodation itself and with transport, advice and assistance. For example, my travel agent stuffed up my lift pass, and Barry, Gayle and Kate made several phone calls and drove me to Grand Hirafu Base to sort it out (which meant I was able to snowboard as intended from day 1). Thanks all!
“Thanks Gayle, Barry and Sarah”
Thank you for making my stay at Snow-gum lodge so enjoyable. Thanks for all your assistance and tireless efforts during my stay.
All the very best with your future endeavours and hope to see you again next ski season in Niseko.
“Outstanding Accommodation Outstanding Service”
My family and I stayed at Snowgum Lodge over New Year 2012. Our group comprised my wife and I and our daughter and son. We booked the Snowgum Lodge apartment which has four bedrooms downstairs and the living area and kitchen upstairs. Right from when we first arrived at Kutchan railway station we were extended the most extraordinary levels of service and hospitality. The welcome was sincere, wholesome and informative being newcomers to this particular accommodation. We were flying blind and had not skied Niseko before. We were given an thorough briefing on the area, introduced to transport access, and familiarised with the property. An additional benefit of staying at Snowgum Lodge is that the owners also run the adjacent Ramat Niseko lodge and we were able to enjoy the restaurant, bar and entertainment facilities there as well. The level of personal service we received was extraordinary and management are very well organised with a dedicated management team – Barry and Gayle (both Australians) on site.